{"id":5316,"date":"2025-04-10T08:02:01","date_gmt":"2025-04-10T01:02:01","guid":{"rendered":"https:\/\/staging2.thebridge.id\/?p=5316"},"modified":"2025-05-17T05:40:06","modified_gmt":"2025-05-17T05:40:06","slug":"united-tractors-2","status":"publish","type":"post","link":"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/","title":{"rendered":"United Tractors"},"content":{"rendered":"<p><b><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-972 alignright\" src=\"https:\/\/staging2.thebridge.id\/wp-content\/uploads\/2025\/03\/14.png\" alt=\"\" width=\"300\" height=\"200\" \/><\/b><\/p>\n<div id=\"model-response-message-contentr_b8caed826e1ffc81\" class=\"markdown markdown-main-panel stronger enable-updated-hr-color\" dir=\"ltr\">\n<p data-sourcepos=\"1:1-1:75\"><strong>Service Beyond Expectations: United Tractors Contact Center Empowerment<\/strong><\/p>\n<p data-sourcepos=\"3:1-3:164\">United Tractors (Astra Group) partnered with The Bridge Academy to conduct a Contact Center Development Program using the LIFO\u00ae Method for the United Tractors Team.<\/p>\n<p data-sourcepos=\"5:1-5:307\">This training provided new insights into understanding more effective communication and teamwork styles. Through the Life Orientations (LIFO\u00ae) approach, the United Tractors Team learned to understand individual behavioral preferences and how to adjust communication strategies for optimal customer handling.<\/p>\n<p data-sourcepos=\"7:1-7:439\">Through interactive sessions and case studies, the United Tractors Contact Center Team was strengthened with techniques to enhance collaboration, communication effectiveness, and skills in resolving customer service challenges. With the implementation of the LIFO\u00ae method, it is expected that the United Tractors Contact Center Team can be more adaptive in providing solutions and creating better and more sustainable customer experiences.<\/p>\n<\/div>\n<p><b>\u00a0<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Service Beyond Expectations: United Tractors Contact Center Empowerment United Tractors (Astra Group) partnered with The Bridge Academy to conduct a Contact Center Development Program using the LIFO\u00ae Method for the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":9653,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[75,192],"tags":[],"class_list":["post-5316","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-success-stories","category-success-stories-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>United Tractors - The Bridge Academy Indonesia<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"United Tractors - The Bridge Academy Indonesia\" \/>\n<meta property=\"og:description\" content=\"Service Beyond Expectations: United Tractors Contact Center Empowerment United Tractors (Astra Group) partnered with The Bridge Academy to conduct a Contact Center Development Program using the LIFO\u00ae Method for the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/\" \/>\n<meta property=\"og:site_name\" content=\"The Bridge Academy Indonesia\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-10T01:02:01+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-17T05:40:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/staging2.thebridge.id\/wp-content\/uploads\/2025\/04\/kisah-sukses-united-tractor.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"576\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"rio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"rio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/\"},\"author\":{\"name\":\"rio\",\"@id\":\"https:\/\/staging2.thebridge.id\/#\/schema\/person\/76f8bcfc6dea64cf13781ddcc14e5c09\"},\"headline\":\"United Tractors\",\"datePublished\":\"2025-04-10T01:02:01+00:00\",\"dateModified\":\"2025-05-17T05:40:06+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/\"},\"wordCount\":134,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/staging2.thebridge.id\/#organization\"},\"image\":{\"@id\":\"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/staging2.thebridge.id\/wp-content\/uploads\/2025\/04\/kisah-sukses-united-tractor.webp\",\"articleSection\":[\"Success Stories\",\"Success Stories\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/\",\"url\":\"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/\",\"name\":\"United Tractors - The Bridge Academy Indonesia\",\"isPartOf\":{\"@id\":\"https:\/\/staging2.thebridge.id\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/staging2.thebridge.id\/wp-content\/uploads\/2025\/04\/kisah-sukses-united-tractor.webp\",\"datePublished\":\"2025-04-10T01:02:01+00:00\",\"dateModified\":\"2025-05-17T05:40:06+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/#primaryimage\",\"url\":\"https:\/\/staging2.thebridge.id\/wp-content\/uploads\/2025\/04\/kisah-sukses-united-tractor.webp\",\"contentUrl\":\"https:\/\/staging2.thebridge.id\/wp-content\/uploads\/2025\/04\/kisah-sukses-united-tractor.webp\",\"width\":1024,\"height\":576,\"caption\":\"kisah sukses united tractor\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/staging2.thebridge.id\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"United Tractors\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/staging2.thebridge.id\/#website\",\"url\":\"https:\/\/staging2.thebridge.id\/\",\"name\":\"The Bridge Academy Indonesia\",\"description\":\"Consulting &amp; Training\",\"publisher\":{\"@id\":\"https:\/\/staging2.thebridge.id\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/staging2.thebridge.id\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/staging2.thebridge.id\/#organization\",\"name\":\"The Bridge Academy Indonesia\",\"url\":\"https:\/\/staging2.thebridge.id\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/staging2.thebridge.id\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/staging2.thebridge.id\/wp-content\/uploads\/2025\/03\/LOGO-TBA-BIRU-scaled.png\",\"contentUrl\":\"https:\/\/staging2.thebridge.id\/wp-content\/uploads\/2025\/03\/LOGO-TBA-BIRU-scaled.png\",\"width\":2560,\"height\":684,\"caption\":\"The Bridge Academy Indonesia\"},\"image\":{\"@id\":\"https:\/\/staging2.thebridge.id\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/staging2.thebridge.id\/#\/schema\/person\/76f8bcfc6dea64cf13781ddcc14e5c09\",\"name\":\"rio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/staging2.thebridge.id\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/afc986fa35bd19cfdf30ecd2ac72498c7c2724614a6e3a95a3b5f4d365c39ac0?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/afc986fa35bd19cfdf30ecd2ac72498c7c2724614a6e3a95a3b5f4d365c39ac0?s=96&d=mm&r=g\",\"caption\":\"rio\"},\"url\":\"https:\/\/staging2.thebridge.id\/en\/author\/rio\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"United Tractors - The Bridge Academy Indonesia","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"United Tractors - The Bridge Academy Indonesia","og_description":"Service Beyond Expectations: United Tractors Contact Center Empowerment United Tractors (Astra Group) partnered with The Bridge Academy to conduct a Contact Center Development Program using the LIFO\u00ae Method for the [&hellip;]","og_url":"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/","og_site_name":"The Bridge Academy Indonesia","article_published_time":"2025-04-10T01:02:01+00:00","article_modified_time":"2025-05-17T05:40:06+00:00","og_image":[{"width":1024,"height":576,"url":"https:\/\/staging2.thebridge.id\/wp-content\/uploads\/2025\/04\/kisah-sukses-united-tractor.webp","type":"image\/webp"}],"author":"rio","twitter_card":"summary_large_image","twitter_misc":{"Written by":"rio","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/#article","isPartOf":{"@id":"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/"},"author":{"name":"rio","@id":"https:\/\/staging2.thebridge.id\/#\/schema\/person\/76f8bcfc6dea64cf13781ddcc14e5c09"},"headline":"United Tractors","datePublished":"2025-04-10T01:02:01+00:00","dateModified":"2025-05-17T05:40:06+00:00","mainEntityOfPage":{"@id":"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/"},"wordCount":134,"commentCount":0,"publisher":{"@id":"https:\/\/staging2.thebridge.id\/#organization"},"image":{"@id":"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/#primaryimage"},"thumbnailUrl":"https:\/\/staging2.thebridge.id\/wp-content\/uploads\/2025\/04\/kisah-sukses-united-tractor.webp","articleSection":["Success Stories","Success Stories"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/","url":"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/","name":"United Tractors - The Bridge Academy Indonesia","isPartOf":{"@id":"https:\/\/staging2.thebridge.id\/#website"},"primaryImageOfPage":{"@id":"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/#primaryimage"},"image":{"@id":"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/#primaryimage"},"thumbnailUrl":"https:\/\/staging2.thebridge.id\/wp-content\/uploads\/2025\/04\/kisah-sukses-united-tractor.webp","datePublished":"2025-04-10T01:02:01+00:00","dateModified":"2025-05-17T05:40:06+00:00","breadcrumb":{"@id":"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/#primaryimage","url":"https:\/\/staging2.thebridge.id\/wp-content\/uploads\/2025\/04\/kisah-sukses-united-tractor.webp","contentUrl":"https:\/\/staging2.thebridge.id\/wp-content\/uploads\/2025\/04\/kisah-sukses-united-tractor.webp","width":1024,"height":576,"caption":"kisah sukses united tractor"},{"@type":"BreadcrumbList","@id":"https:\/\/staging2.thebridge.id\/en\/success-stories\/united-tractors-2\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/staging2.thebridge.id\/"},{"@type":"ListItem","position":2,"name":"United Tractors"}]},{"@type":"WebSite","@id":"https:\/\/staging2.thebridge.id\/#website","url":"https:\/\/staging2.thebridge.id\/","name":"The Bridge Academy Indonesia","description":"Consulting &amp; Training","publisher":{"@id":"https:\/\/staging2.thebridge.id\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/staging2.thebridge.id\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/staging2.thebridge.id\/#organization","name":"The Bridge Academy Indonesia","url":"https:\/\/staging2.thebridge.id\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/staging2.thebridge.id\/#\/schema\/logo\/image\/","url":"https:\/\/staging2.thebridge.id\/wp-content\/uploads\/2025\/03\/LOGO-TBA-BIRU-scaled.png","contentUrl":"https:\/\/staging2.thebridge.id\/wp-content\/uploads\/2025\/03\/LOGO-TBA-BIRU-scaled.png","width":2560,"height":684,"caption":"The Bridge Academy Indonesia"},"image":{"@id":"https:\/\/staging2.thebridge.id\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/staging2.thebridge.id\/#\/schema\/person\/76f8bcfc6dea64cf13781ddcc14e5c09","name":"rio","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/staging2.thebridge.id\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/afc986fa35bd19cfdf30ecd2ac72498c7c2724614a6e3a95a3b5f4d365c39ac0?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/afc986fa35bd19cfdf30ecd2ac72498c7c2724614a6e3a95a3b5f4d365c39ac0?s=96&d=mm&r=g","caption":"rio"},"url":"https:\/\/staging2.thebridge.id\/en\/author\/rio\/"}]}},"_links":{"self":[{"href":"https:\/\/staging2.thebridge.id\/en\/wp-json\/wp\/v2\/posts\/5316","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging2.thebridge.id\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging2.thebridge.id\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging2.thebridge.id\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/staging2.thebridge.id\/en\/wp-json\/wp\/v2\/comments?post=5316"}],"version-history":[{"count":0,"href":"https:\/\/staging2.thebridge.id\/en\/wp-json\/wp\/v2\/posts\/5316\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging2.thebridge.id\/en\/wp-json\/wp\/v2\/media\/9653"}],"wp:attachment":[{"href":"https:\/\/staging2.thebridge.id\/en\/wp-json\/wp\/v2\/media?parent=5316"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging2.thebridge.id\/en\/wp-json\/wp\/v2\/categories?post=5316"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging2.thebridge.id\/en\/wp-json\/wp\/v2\/tags?post=5316"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}